A product is only as good as its service
Siempelkamp SRS supports its customers during the entire life cycle of the machines and installations with a comprehensive service concept. The result: increased throughput, less standstills and long-term competitiveness.
The Siempelkamp SRS service concept is based on the best possible combination of high-quality, powerful machines and installations, the appropriate service program and the supply of wear parts with “Proven Quality”.
Our Service Center offers a multitude of product-accompanying services for your machines. In order to offer these services, we have evolved from a pure machine and installation manufacturer to a supplier of integrated and sophisticated service solutions. All employees in our company think and act for the customer.
The Repair Center: Tailor-made Machine Service
The robust Siempelkamp SRS machines usually work without issues for decades. But, if something does fail or the machine needs an overhaul after a long period of operation, we can offer you various repair concepts. Following an examination, we will draw up a detailed repair and cost plan, and also present possible modernization options to you. In the event of damage, we help you rapidly and flexibly to avoid expensive downtimes as much as possible. We also offer these services for size reduction machines of other makes.
Our services in case of repair
-Repair and overhaul of complete machines or individual assemblies with proven quality
-Drawing up of repair concepts and cost plans
-Presentation and development of modernization and optimization options
-Rapid and flexible repair processing
-Treatment of worn machine areas using special wear protection measures
Retrofit
Constant research and development lead to innovative machines and installation for size reduction.
Our products are consistently developed further and modernized. This applies to the size reduction equipment itself, but also to individual assemblies and components.
Modernization and retrofit solutions make machines and installations more effective, more energy-efficient and easier to maintain.
Wear parts
Competent contact partners are available to you in our service sales department to ensure you receive spare and wear parts in original equipment quality.
We offer technical and technological consultancy from the moment we process your inquiry – also on-site in your company.
Diverse size reduction tasks with specific requirements for durability, wear and breakage resistance ask for individual solutions, which we would be happy to present to you.
As the wear parts specialist, our service sales department also offers wear parts for size reduction machines from other manufacturers.
Training
The quality of our products is not the only guarantor for successful production at the customer's site.
The correct handling of our size reduction machines and installations, together with error-free use, are also important factors.
Because of this, we offer in-house training and instruction sessions for our products.
Future operating personnel will be trained and instructed in error-free handing, basic maintenance and servicing, and safety-relevant aspects.
Service Team
The service team forms the core of our customer service activities.
Experienced specialists provide rapid and competent advice concerning any questions regarding your size reduction task.
The service team is your point of contact if you need assistance with assembly, start-up, repair, operator trainings and maintenance concepts.
Over 30 experienced assembly and maintenance specialists working in the Service Center are able to react rapidly and reliably to your needs.
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