A product is only as good as its service
Pallmann supports its customers with a high-performance service concept throughout the entire service life of the machines and systems. The result: increased capacity, less downtime and long-term competitiveness.
The SRS service concept is based on the best possible combination of high-quality, high-performance machines and systems with the appropriate range of services and the supply of Pallmann wear parts in „tested quality“.
Umser Service-Center offers a wide range of product-related services for your machines. In order to be able to offer these services, we have consistently developed from a pure machine and system manufacturer into a provider of integrated and well thought-out service solutions. All employees in the company think and act with the customer in mind.
The Repair Center: Tailor-made machine service
The robust SRS machines often provide decades of trouble-free service. However, if something does break down or the machine needs an overhaul due to its long service life, we can offer you a wide range of repair concepts. After an assessment, we will draw up a detailed repair and cost plan for you and also present you with possible modernization options. In the event of damage, we help you flexibly and quickly to minimize expensive downtimes as far as possible. We also offer these services for shredders from other manufacturers.
Our services in case of repair
- Repair and overhaul of complete machines or individual assemblies in certified SRS quality
- Development of repair concepts and a cost plan
- Presentation and design of modernization- and optimization possibilities
- Fast and flexible repair processing
- Refurbishment of worn machine areas with special wear protection measures
Retrofit
Constant research and development lead to innovative machines and systems for size reduction technology.
SRS products are consistently further developed and modernized. This applies to shredding technology as well as individual assemblies and components.
SRS modernization and retrofit solutions make the machines and systems even more effective, energy-efficient and easy to maintain.
Wear Parts
For the supply of high-quality spare and wear parts in tested SRS original equipment quality, competent contacts are available in the service parts sales department.
We offer technical and technological advice already with the processing of your inquiry – even on site in your company.
Diverse size reduction tasks with specific requirements with regards to wear- and breakage resistance, and high durability ask for individual solutions which we would like to present to you.
As the wear parts specialist, our service sales department also offers wear parts for size reduction machines from other manufacturers.
Training
Not only is the quality of our products a guarantor for the successfully production at the customer.
Proper handling of SRS shredding machines and systems and error-free operation are also an important factor.
As we are aware of that, we internally offer training and instruction sessions for our products.
The future operating personnel will be trained and instructed in the correct handling, the basic maintenance and repair as well as safety-relevant aspects.
Service Team
The SRS service team forms the heart of our customer service activities.
Experienced specialists give quick and competent advice concerning any questions regarding your size reduction requirement.
The service team is your point of contact with reference to assembly, start-up, repair, operator training and maintenance concepts.
The possibility to draw on a service team with more than 30 experienced installation and maintenance specialists, allows the Pallmann Service Center to react reliably and as quickly as possible to your demands.
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